Frequently Asked Questions
All tours must be scheduled in advance through our website. Please visit www.premiumpd.com to view available listings and book a tour with a member of our leasing team or, if applicable, the on-site manager.
No. Tours are by appointment only.
Many of our apartments are currently occupied, and California law requires that we provide proper notice to residents before entering their home. For this reason, unscheduled or walk-in tours are not permitted.
All non-emergency maintenance requests must be submitted through the appropriate tenant portal:
- Residential tenants: Residential Tenant Portal
- Commercial tenants: Commercial Tenant Portal
Portals and links can be found under the Links & Forms tab on our website.
Yes. We provide basic household repair tips and suggestions for common issues (such as tripped breakers, GFCI resets, or garbage disposal resets). Please review the Household Repairs & Tips link on our website before submitting a request.
If you are unsure or the issue persists, please submit a service request.
Moving Answer
Owner Answer