PREMIUM PROPERTIES - Maintenanace Request Form

Submit a Service Issue

* Denotes required fields

Date :

Name :

Address :

Unit #:

*If no unit #, please write in address #

Phone # :

Alternate Phone# :

Please confirm the phone number is a mobile phone and you are giving us permission to send text message.

Email Address:

Email Address of Roommates if applicable (separated by comma if more than 1):

Does Premium Properties have permission to enter the unit while you are not there to perform this maintenance request?

Convenient Schedule for Repairs & Special Instructions

Do you have a pet? Yes No

If Yes, please specify types and quantities

Note: Dog(s) must be put in a kennel or otherwise removed from the premises for maintenance to be performed. In the event a maintenance person arrives and the dog is not removed or kenneled, the service call will be cancelled and the Resident will be assessed $50.

Maintenance Items:
Please itemize and be as precise as possible, i.e. "My left rear stove burner is not working"

Details: (Describe All Current Maintenance Issues Here. Don't submit multiple services requests.)

Add Issue

When did the problem start:

Is the Problem Recurring?: Yes No

Is the problem urgent requiring service in the next 24 hours?:
(Examples include: Major Water Leaks, Backed-Up Sewer, Electrical Hazard, Non-Working Heater or Other Major Habitability Issue) Yes No

Please confirm that there is no other outstanding maintenance to report. CONFIRMED

Pictures of Problem (max 10 images):

By providing your phone number, you agree to receive text messages from Premium Property Management & Development, Inc. DBA Premium Properties, regarding general communication and updates. Reply STOP to opt-out anytime. Message and data rates may apply. For more information, please read our Privacy Policy and Terms of Service.

EMERGENCIES

For Health & Safety Emergencies: Dial 911
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Gas Leaks or Power Outages
PG&E: 1.800.743.5000
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Water Emergency, Contact EBMUD: 1.866.403.2683
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Berkeley Police: 510.981.5900
Oakland Police: 510.777.3333

Premium Properties

510 594-0794

Mon-Fri 9am-5pm

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Building Emergencies

(That absolutely CANNOT wait until the next business day)!!!

URGENT HAZARDOUS BUILDING ISSUES major water, sewer leak, natural gas leak, live electrical hazard, sink hole, fire.

URGENT AFTER HOURS EMERGENCIES Line
(844).517.0455

Submit an online service issue,

then contact:

Your Resident Manager if you have one and then Call The After Hours Emergency Line. Please do not call this line unless it is really a major emergency.

To follow up with the maintenance Department, please email:

repairs@premiumpd.com

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Maintenance Department, Jeff (510) 594-3141

After Hours Lock Out Key Service is Not Available.

If you have misplaced your keys or locked yourself out, please come by our office during normal business hours to pick up a copy of the key. Contact your resident manager if you have one for assistance.

If you need access outside of normal business hours (Monday – Friday 9 am - 5 pm) you will need to hire, at your own expense, a locksmith to open the door. If you do get new keys, please be sure to bring the office 3 copies of the key and email repairs@premiumpd.com to let us know.

Other Problems:

Elevator Problems Contact:
All American Elevator (877) 653-5123
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Fire Alarm Problems,
Call the Fire Department at 911
Then call Security Engineers - (800) 540-2140

If you do have a fire alarm or elevator issue and contact the vendor directly, please also submit an online maintenace request to let us know.
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Laundry:

Coin operated machines are owned and operated by the "WASH" laundry Company. They are responsible for all repairs and issues with the machines.

If the machines break or for issues with the machines, please contact the "WASH" company directly to let them know.

Premium Properties does not maintain coin operated laundry. For issues with these machines, Contact "WASH" directly:

WASH Laundry (800)-421-6897
https://www.wash.com/service-request/

Berkeley City Services: 510.981.CITY

Customer Service, Missed Trash Pick-up or To Schedule a Bulky Pick-up: 510.981.7270

Recycling Ecology Center: 510.548.2220.

Oakland City Services

Waste Management (Trash & Recycling): 510.537.5500